Terms and Conditions of the Online Store WlasnaSauna.pl

1. Company Information
The online store WlasnaSauna.pl is operated by the company 2 Sale Oleg Kostylew, registered at the address: ul. Portofino 10/95, 02-764 Warsaw, Poland, NIP: 7251886163.

The warehouse for personal collections is located at: ul. Warszawska 9, 05-075 Warsaw. Warehouse working hours: Monday to Friday, from 10:00 AM to 4:00 PM.

All prices listed in the store are gross prices (including VAT at 23%).

2. General Provisions
These Terms and Conditions define the rules for using the online store WlasnaSauna.pl, including placing orders, order fulfillment, payments, delivery, returns, and complaints.

Customers of the store may include any natural person, legal entity, or organizational unit with legal capacity.

Placing an order in the store implies acceptance of these Terms and Conditions.

3. Placing Orders
Orders can be placed 24/7 via the WlasnaSauna.pl website.

Customers are required to provide accurate contact and address details.

After placing an order, the customer will receive an order confirmation at the email address provided.

4. Payments
The store accepts the following payment methods:

• Bank transfer,
• Electronic payments (PayU),
• Cash on delivery upon receipt of the package.

Payment for the order must be made within 3 business days from the date of placing the order, unless otherwise agreed.

5. Delivery
Ordered products are delivered via courier services, the store's own transport, or can be collected in person from the warehouse at ul. Warszawska 9, 05-075 Warsaw, after prior notification at least 24 hours before collection.

The order processing time is specified in the product description or communicated by phone/email and is calculated from the time the payment is credited.

Delivery costs are indicated during the order placement process.

6. Return Policy
In accordance with the Polish Consumer Rights Act of May 30, 2014, customers have the right to withdraw from the contract and return a product within 14 days of receiving it without providing a reason.

The right of return does not apply to:

• Products made to the customer's individual order,
• Products modified at the customer's request (e.g., custom sauna configurations).

To process a return, the customer should:

• Complete the return form (available on the store's website),
• Return the product in its original condition and packaging to the warehouse address.

The cost of returning the product is borne by the customer unless otherwise agreed.

7. Complaints
If a product defect is identified, the customer has the right to file a complaint within 2 years of purchase.

Complaints should be submitted via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to the company's address.

The complaint submission must include:

• Order number,
• Description of the defect,
• Proof of purchase.

The store will review the complaint within 14 business days of receiving it.

8. Data Protection
Customer personal data is processed in accordance with the privacy policy available on the store's website.

Customers have the right to access, correct, and request the deletion of their personal data.

9. Final Provisions
In matters not covered by these Terms and Conditions, Polish law applies.

The store reserves the right to amend these Terms and Conditions. Changes take effect on the date of their publication on the store's website.

Thank you for choosing WlasnaSauna.pl!